VIDAL, LAURA
ID X4529871
DOB 14 MAR 1990
EXP 03 JUL 2031
9:42 AMGive every user a proactive concierge who notices and chases on WhatsApp and email until the work is done. Built and run by us. Trained by your team.
Demo: a WhatsApp conversation. Sofía, the account manager for NextHire, notices that Laura's ID on file has expired and messages her for a photo of the new one before Friday's contract renewal. Laura goes quiet on Monday despite an afternoon nudge. On Tuesday morning Sofía follows up again, Laura apologizes and sends the ID, Sofía prepares the renewal PDF, the signed copy comes back, and Sofía confirms Laura is set for next year.
"Today, 86% of our support conversations are resolved without human intervention, start to finish."
They keep every relationship warm. Every user gets one familiar point of contact who remembers the last conversation and follows up before anyone has to ask. Not a new face in the queue each time.
The whole loop, off your plate. The form that never comes back, the document left unsigned, the reply you keep chasing. They notice, ask, chase, confirm and file. You hear back when it's done, or when a decision truly needs you.
Trained by your team, like any new hire. Every question you answer teaches them. What you handle this week, they handle alone the next, and the knowledge stays in-house.
The risk sits with us. They work inside the tools your team already uses, so there is nothing to set up. We bill on autonomy: if they don't deliver, you don't pay more.